Welcome to Floors By Michael, doing business as Floors By Michael (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website and use our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Project details or service inquiries
• Any information submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Pages viewed
• Time spent on pages
• Cookies and tracking data

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide customer support
• Schedule consultations or services
• Improve our website and customer experience
• Send updates, promotions, or marketing communications
• Analyze website traffic and performance
• Maintain security and prevent fraud
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic.

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

• Service providers assisting with website hosting, analytics, marketing, or communications
• Contractors or business partners necessary to provide services
• Law enforcement or regulatory authorities when required by law
• Successors in the event of a merger, acquisition, or sale of assets

5. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Examples may include:

• Google Analytics
• Social media platforms
• Payment processors
• Embedded maps or videos

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Deletion of personal information
• Opting out of marketing communications

To exercise these rights, contact us using the information below.

8. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. SMS Communications & Consent

By submitting a form on our website and signing up for text messages, you consent to receive text messages from Floors By Michael, doing business as Floors By Michael at the phone number provided, including messages sent by autodialer. Consent is not a condition of purchase.

Message and data rates may apply. Message frequency may vary. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

We do not share phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Verbal Opt-In Procedures

Floors By Michael, doing business as Floors By Michael collects SMS opt-in consent verbally from customers. Customers may opt in either:

• In person at our physical location, or
• During a phone call initiated by the customer

When customers are registered for the first time, staff may request a phone number and ask whether the customer would like to opt in to receive SMS communications, including:

• Billing notifications
• Appointment reminders
• Dispatch notifications
• Job completion surveys

Customers are verbally informed that:

• “Message and data rates may apply”
• “Message frequency may vary”
• “Text HELP for support or more information”
• “Text STOP to unsubscribe at any time and no further messages will be sent”

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

SMS Terms & Conditions

Effective Date: May 14, 2026

By submitting a form on Floors By Michael, doing business as Floors By Michael and signing up for text messages, you consent to receive text messages from Floors By Michael, doing business as Floors By Michael at the number provided, including messages sent by autodialer. Consent is not a condition of purchase.

Message and data rates may apply. Message frequency may vary. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

SMS communications may include:

• Billing notifications
• Appointment reminders
• Dispatch notifications
• Job completion surveys
• Customer service communications

Opt-In Methods

Floors By Michael, doing business as Floors By Michael collects SMS opt-in consent verbally from customers. Customers may opt in either:

• In person at our physical location, or
• Over a phone call initiated by the customer

When customers are registered for the first time, they may be asked to provide a phone number and whether they would like to opt in to SMS communications.

Customers are informed that:

• Message and data rates may apply
• Message frequency may vary
• They can text HELP for support or more information
• They can text STOP to unsubscribe at any time and no further messages will be sent

Privacy

Phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.

For assistance, reply HELP to any text message or contact us. To opt-out at any time, reply STOP.